Privacy Policy
Korob Pet Hotel
Effective Date: [Date of Publication]
Korob Pet Hotel respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking reservations, or using our pet care services.
1. Information We Collect
We may collect personal information you voluntarily provide, including:
- Name, email address, phone number, and mailing address
- Pet information, including breed, age, health needs, vaccinations, and care instructions
- Reservation details, service preferences, and appointment history
- Payment and billing information processed through authorized payment providers
- Communications, inquiries, and customer service requests
We may also collect certain technical information, such as browser type, IP address, and website usage data, through cookies and similar technologies where applicable.
2. How We Use Your Information
We use personal information to:
- Process and manage reservations and appointments
- Provide boarding, daycare, grooming, and training services
- Communicate important information regarding your pet’s care
- Send reservation confirmations, reminders, and service updates
- Respond to questions and customer service requests
- Process payments and maintain business records
- Improve our website and services
- Comply with applicable legal obligations
3. SMS Messaging and Mobile Information
If you consent to receive SMS messages from Korob Pet Hotel, we may send text messages concerning your reservations, appointments, pet care services, and related customer service matters.
Message frequency varies based on your reservations and interactions with our business. Message and data rates may apply.
We do not sell or share your mobile phone number, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes.
We may use authorized service providers to facilitate delivery of our messages, subject to appropriate privacy and security protections.
You may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us at 832-404-2337.
4. Information Sharing
We may share information with service providers who perform necessary business functions on our behalf, including reservation management, payment processing, website hosting, and customer communications.
We may also disclose information when required by law or when reasonably necessary to protect our customers, employees, business, or legal rights.
SMS opt-in consent information is excluded from sharing for marketing or promotional purposes.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the personal information we maintain. However, no method of electronic storage or transmission is completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, analyze usage, and improve the visitor experience. Available browser settings may allow you to restrict certain cookies.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business recordkeeping requirements.
You may opt out of SMS communications by replying STOP.
9. Third-Party Services
Our website may link to third-party reservation, payment, or other service platforms. Those providers may maintain their own privacy policies and practices. We encourage customers to review those policies when using their services.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Information
Korob Pet Hotel
5501 Austin Street
Houston, TX 77004
Phone:
832-404-2337
Email:
kpethotel@gmail.com
